How does HostPass verify guest identity during the digital check-in process?

VERIFY GUEST IDENTITY

How does HostPass verify guest identity during the digital check-in process?

How HostPass Verifies Guest Identity During Digital Check-In

HostPass uses a multi-step process to verify guest identity and ensure secure, contactless check-in. Here’s how the typical identity verification workflow operates:

1. QR Code Invitation: Guests receive a unique QR code via email or SMS before arrival. This code grants access to the digital check-in portal.
2. Digital Form Completion: Guests fill out a secure online form, entering personal details such as name, contact information, and reservation number.
3. ID Document Upload: HostPass prompts guests to upload a photo or scan of a government-issued ID (such as a passport or driver’s license).
4. Facial Recognition or Selfie Capture: For enhanced security, guests may be asked to take a real-time selfie. HostPass uses facial recognition technology to match the selfie with the uploaded ID.
5. Data Validation and Verification: The system automatically checks the authenticity of the submitted documents and cross-references guest information with reservation records. Some properties may enable manual review by staff for added assurance.
6. Integration with PMS: Once verified, guest details are securely synced with the property management system (PMS), granting access or issuing digital keys if applicable.

Security and Compliance

• All data transmissions are encrypted to protect sensitive information.
• HostPass adheres to industry standards for privacy and data protection (e.g., GDPR compliance).
• Audit trails and logs are maintained for compliance and security monitoring.

Note: While these are standard features for digital check-in platforms like HostPass, specific identity verification methods may vary by property or region. For the latest and most detailed information, please consult HostPass directly.